Frequently Asked Questions

Browse activities, select your preferred date and time, choose the number of travelers, and click "Book Now". You'll receive a confirmation email once your booking is processed.

Yes, you need a free account to complete a booking. This lets you track your bookings and access your reservation history at any time.

You'll receive a confirmation email immediately after booking. You can also check your booking status under "My Bookings" in your dashboard. Bookings show as "Pending" until approved by our team.

Activities marked "Free Cancellation" can be cancelled up to 24 hours before the start time for a full refund. Other activities may have different policies — check the activity page for details.

Refunds are processed within 5–10 business days to the original payment method.

If an activity is cancelled by the provider (e.g. due to weather or safety concerns), you'll receive a full refund or the option to reschedule at no extra cost.

All prices are displayed in Euros (EUR). We accept major credit/debit cards and other payment methods shown at checkout.

Yes. All payments are processed through encrypted, PCI-compliant payment gateways. We never store your full card details.

Activities with the "Hotel Pickup" badge include complimentary pickup from your hotel or a nearby meeting point. The exact pickup details are confirmed in your booking confirmation.

Contact us at info@moonvalleytours.com with your hotel name and booking details and we'll do our best to arrange pickup or find the closest meeting point.

Most tours are available in English. Some activities offer tours in Spanish or Turkish as well — this is indicated on the activity page.

You can reach us at info@moonvalleytours.com. Our team is available 24/7 and will respond as quickly as possible.